Effective date: August 24, 2026. These terms are the agreement — including the end-user license — between you and SitewideOps, LLC for use of the SitewideOps platform.
These Terms of Service (the “Terms”) are a binding agreement between SitewideOps, LLC (“SitewideOps”, “we”, “us”) and the business that subscribes to or uses the SitewideOps platform (“Customer”, “you”). They serve as the end-user license agreement for the SitewideOps web application at app.sitewideops.com and the SitewideOps mobile app (together, the “Service”).
By creating a workspace, signing an order form that references these Terms, or using the Service, you accept these Terms on behalf of your business and represent that you have authority to do so. The Service is offered for business use, not consumer use. If you have a separately signed agreement with SitewideOps, that agreement controls where it conflicts with these Terms.
SitewideOps is an operations platform for specialty trade contractors: work orders and dispatch, project delivery, estimating and quotes, scheduling, field reporting, job costing, billing, and accounting workflows, with optional integrations to third-party accounting systems. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right for your authorized users (“Users”) to access and use the Service for your internal business operations during your subscription.
Your workspace administrators control who has access to your workspace, what roles and permissions each User holds, and which integrations are connected. You are responsible for maintaining the confidentiality of credentials, for the acts of your Users, and for the accuracy of the information you and your Users enter. Notify us promptly at contact@sitewideops.com if you suspect unauthorized access to your workspace.
We may offer free demo or trial accounts. Demo and trial workspaces are provided as-is for evaluation, may carry fabricated sample data, may be limited or ended by us at any time, and may be deleted after the demo or trial period ends. Don’t run your live business on a demo account.
Paid subscriptions are billed per the pricing published on our website or stated in your order form. Fees are due as invoiced, are stated exclusive of taxes (you are responsible for applicable sales and use taxes, excluding taxes on our income), and — except where these Terms say otherwise or the law requires — are non-refundable. We may suspend access for accounts that remain unpaid after reasonable notice. Pricing for renewals may change with notice before the renewal takes effect.
You own the business records you and your Users enter into your workspace (“Customer Data”). You grant us a license to host, process, transmit, and display Customer Data solely to provide and support the Service, as described in our Privacy Policy. We do not sell Customer Data and do not use it for advertising.
You are responsible for having the rights and any required consents to put Customer Data into the Service — including notices or consents required for employee information, time-clock and location data, and communications sent to your own customers through the Service. You can export a complete backup of your workspace at any time.
You agree not to:
We may suspend access that we reasonably believe threatens the security or integrity of the Service, with notice where practical.
The Service can connect to third-party products you choose to enable — for example Intuit QuickBooks Online or Sage Intacct for accounting sync, and email and SMS carriers for messages you send. When you connect a third-party service, you authorize us to exchange data with it on your behalf as configured by your administrators, and your use of that third-party service is governed by its own terms and privacy policy (for QuickBooks Online, Intuit’s). We are not responsible for third-party services, their availability, or changes to their APIs, and an integration may stop functioning if the third party changes or discontinues its service. You can disconnect an integration at any time from your workspace settings.
Where you or your customers opt in to receive text messages through the Service, SMS delivery is governed by our SMS Terms: message frequency varies, message and data rates may apply, and any recipient can opt out by replying STOP or get assistance by replying HELP. When you direct the Service to send messages to your own customers, you are responsible for having obtained any consent the law requires, as the “Your data” section provides.
SitewideOps owns the Service, its software, design, and documentation, and all related intellectual property. No rights are granted except the limited use rights stated in these Terms. If you send us feedback or suggestions, we may use them without restriction or obligation — feedback is voluntary and never payment-bearing.
Each party will protect the other’s non-public information received under this agreement with at least reasonable care, use it only to perform under these Terms, and not disclose it to third parties except to employees, advisors, and service providers under confidentiality obligations, or as required by law with notice where lawful. Customer Data is your confidential information; the Service and its non-public technical details are ours.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
SitewideOps is operations software, not professional advice. The Service produces operational and financial artifacts — job cost reports, WIP schedules, pay applications, journal entries, payroll figures — but it does not provide accounting, tax, or legal advice. You and your own accounting and legal professionals remain responsible for the accuracy of your books, filings, and compliance obligations.
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) each party’s total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party’s breach of confidentiality, your breach of the acceptable-use section, or liability that cannot be limited by law.
You will defend and indemnify SitewideOps against third-party claims arising from Customer Data, your use of the Service in violation of these Terms or law, or communications you direct the Service to send. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes that party’s intellectual property rights; if such a claim arises we may modify the Service, procure rights, or terminate the affected portion with a pro-rated refund. Each indemnity requires prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.
These Terms apply from your first use of the Service and continue while your subscription is active. Either party may terminate for material breach that remains uncured thirty (30) days after written notice, and you may stop using the Service at the end of any paid period. On termination or expiration: your access ends, unpaid fees for the period served become due, and — for a reasonable wind-down period — we will make your Customer Data available for export before deleting or de-identifying it as described in the Privacy Policy. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, and governing law) survive termination.
We improve the Service continuously and may add, change, or retire features, provided we do not materially reduce the core functionality of your subscription during a paid term. We may update these Terms from time to time; material changes will be notified through the Service or by email at least thirty (30) days before they take effect, and continued use after the effective date constitutes acceptance. The current version always lives at sitewideops.com/terms.
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Jefferson County, Kentucky, and each party consents to their jurisdiction. Before filing, the parties will attempt in good faith to resolve any dispute informally for thirty (30) days after written notice.
These Terms plus any order form and the Privacy Policy are the entire agreement about the Service and supersede prior discussions. Neither party may assign this agreement without the other’s consent, except to a successor in a merger or sale of substantially all assets. If a provision is unenforceable, the rest remain in effect. A waiver must be in writing. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us go to contact@sitewideops.com; notices to you go to your workspace administrators’ email addresses.