SMS Terms & Opt-In Policy

The program

SitewideOps, LLC (“SitewideOps”, “we”, “us”) operates an operations platform for specialty trade contractors. Our SMS program sends transactional service notifications only:

• Scheduling notifications — appointment confirmations, crew-on-the-way alerts, and work-completion follow-ups sent by a contracting business that uses SitewideOps (a “Customer”) to its own customers who provided a mobile number for service updates;
• Document links — secure links to review a quote, invoice, or similar business document a Customer sends through the platform; and
• Account messages — demo-account setup and service notifications for SitewideOps subscribers and demo requesters.

We do not send marketing, promotional, affiliate, or third-party content by SMS.

Two kinds of messages. (1) Messages from SitewideOps about your own SitewideOps account — demo setup, scheduling a walkthrough, and service notifications. SitewideOps is the sender. (2) Messages a contracting business sends to its own customers through the SitewideOps platform — for example, a visit confirmation or a crew-on-the-way alert. The contracting business is the sender and the messages identify that business; SitewideOps is the platform that delivers them. These terms describe both. Replying STOP or HELP applies to the number you reply to.

Opt-in (how consent is collected)

You receive text messages from this program only after opting in, in one of these ways:

• Checking the SMS consent box on a form on sitewideops.com (for example, when requesting a demo account);
• Agreeing, with a contracting business that uses SitewideOps, to receive scheduling and service updates from that business about your own work. That business is the sender of those messages, collects and keeps a record of your consent, and is responsible for it; SitewideOps delivers the messages on its behalf; or
• Texting a resubscribe keyword such as START to a number you previously opted out of.

Consent is not a condition of any purchase. Contracting businesses that send messages through SitewideOps are the sender of those messages and are responsible for collecting, recording, and honoring any consent the law requires from their own customers, as our Terms of Service provide. If you have a question about a message from a contracting business, contact that business first; you can also reach us at contact@sitewideops.com.

Message frequency and rates

Message frequency varies with your account and service activity — for example, one confirmation when a visit is scheduled, one alert when a crew departs, and one follow-up when work completes. Message and data rates may apply; check with your mobile carrier. Carriers are not liable for delayed or undelivered messages.

Opt out (STOP)

Reply STOP to any message to opt out. You will receive one final message confirming the opt-out, and no further texts will be sent to your number. You can also ask us to stop texting you by emailing contact@sitewideops.com. To rejoin, reply START.

Help (HELP)

Reply HELP to any message for assistance, or contact us at contact@sitewideops.com or via sitewideops.com.

Privacy

Mobile phone numbers are used only to deliver the service communications described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding our SMS delivery provider, which processes messages solely to deliver them. See our Privacy Policy for how we handle personal information generally.

Changes and contact

We may update these SMS terms from time to time; the current version always lives at sitewideops.com/sms. Questions: contact@sitewideops.com, or by mail to SitewideOps, LLC, 212 N 2nd St, Richmond, KY 40475.

SitewideOps, LLC